Privacy Policy

Last updated: June 29, 2025

DeepSender (“we,“ “us,“ or “our“) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy describes how we collect, use, and share your personal information when you use our email verification platform at https://deepsender.com (the “Site“) and related services (collectively, the “Service“).

Table of Contents

1. Information We Collect

1.1 Information You Provide

Account Information: When you sign up, we collect your name, email address, password, and company (optional).

Payment & Billing Data: When you purchase a subscription or credits, we collect billing details, such as credit card information, billing address, and transaction history. Payment processing is handled by our payment partner (e.g., Paddle), and we do not store full card numbers on our servers.

Feedback & Support: Any information you choose to provide when contacting support, leaving feedback, or submitting feature requests.

1.2 Information We Automatically Collect

Usage Data: We log your interactions with the Service (e.g., verification requests, API calls, pages visited, timestamps) to monitor performance and improve features.

Device & Technical Data: We collect IP address, browser type and version, operating system, and device identifiers.

Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to enhance user experience, maintain sessions, and analyze Site traffic.

2. How We Use Your Information

We use your personal data for the following purposes:

  • Provide & Improve Service: Deliver core functionality (email verification), troubleshoot issues, and develop new features.
  • Account Management: Authenticate and authorize you, process billing, and send service-related notifications.
  • Customer Support: Respond to your inquiries and handle support requests.
  • Marketing & Communications: Send product updates, newsletters, promotional offers, and surveys. You may opt out at any time.
  • Security & Compliance: Detect and prevent fraudulent activity, enforce policies, and comply with legal obligations.

3. How We Share Your Information

  • Service Providers: We share data with vendors necessary to operate the Service (e.g., hosting providers, analytics, email/CRM platforms, payment processors like Paddle). We require them to protect your data.
  • Business Transfers: If DeepSender is acquired or undergoes a merger, your information may be transferred to the new entity under the same Privacy Policy.
  • Legal Requirements: We may disclose information to comply with legal obligations, enforce Terms, or protect rights.
  • Aggregated & Anonymized Data: We may share de-identified insights for research or marketing without personally identifying you.

4. Data Retention

We retain personal information as long as necessary to provide the Service and fulfill the purposes described in this Policy. We may also retain usage logs and anonymized data indefinitely for analytical purposes.

5. Cookies & Tracking

  • Essential Cookies: Required for Site functionality and security.
  • Performance Cookies: Collect usage statistics to optimize performance.
  • Advertising & Third-Party Cookies: We may use third-party services (like Google Analytics) to deliver tailored content. You can manage cookie preferences via your browser settings.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Restrict or object to processing.
  • Withdraw consent for marketing communications.
  • Request a copy of your data in a machine-readable format.

To exercise these rights, contact us at privacy@deepsender.com.

7. Security

We implement reasonable security controls (encryption, access controls) to protect your data. However, no method is 100% secure; use the Service at your own risk.

8. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect data from minors.

9. International Transfers

If you are located outside our home jurisdiction, your data may be transferred to servers and personnel in other countries. We ensure appropriate safeguards are in place.

10. Changes to this Policy

We may update this Privacy Policy from time to time. We‘ll post the revised Policy with the “Last updated“ date and notify users of significant changes via email or on the Site.

11. Contact Us

If you have questions about this Policy, please contact:

Privacy Officer – DeepSender

Email: privacy@deepsender.com

Website: https://deepsender.com